It’s been awhile since I’ve done a Return to Civility post. This one seems particularly appropriate to the season…
We’ve all seen it… the rude customer giving the clerk a hard time or being impatient when something goes wrong at the register or just plain ignoring the clerk, too busy talking on their cell phone to utter polite pleasantries such as “good morning” or “thank you”.
Be nice to the clerks at the store. All people are deserving of common courtesy. Common courtesy seems in short supply these days so let’s help it make a comeback, shall we?
We often fall back on the adage of “the customer’s always right” but not always in a good way. I try to be polite and friendly to the check-out clerks at the store though this can be difficult when met with a grumpy clerk. However, do not take this as permission to be rude in return. There could be any number of reasons for the clerk’s behavior, one of which is probably too many grumpy customers passing through before you. When we grump back, we’re just making the problem worse. If there really is a concern about the poor service being given, the best way to handle it is to calmly bring your concerns to the management. If nothing improves, vote with your wallet and shop elsewhere.
If in doubt, assume the best of people and do your best to be kind to everyone you meet.
Looking for ideas to spread kindness?
Click the picture below to join me on a 3-day kindness journey.